Shetland Islands Council
- Website
- http://www.shetland.gov.uk/
Value:
Providing an excellent level of service, by making sure we understand, meet and manage our service users’ needs. I demonstrate this value by doing the following.
- I listen properly to our service users to understand their needs.
- I put myself in others’ shoes and show empathy.
- I find the best practical solutions while managing expectations.
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